Frequently asked questions about referring

Our services may be suitable for those older people living with dementia. This will be dependent on the older person's stage of dementia. If you'd like to refer an older person living with dementia, please ensure you make reference to their dementia in your application.

This will then be considered when the application is processed. For possible other services that may be available, please check the Alzheimer's Society or Alzheimer Scotland.

Our services are open to anyone aged 75+ who lives alone, in sheltered accommodation, in a care home or in a residential setting and feels they could do with more social interaction.

However, we do consider applications on a case-by-case basis, so if you know someone whose circumstances don't completely meet our criteria and they would like to join a contact teas or call companion group (or both), you can refer them using our online referral form.

Please make sure you include all the information about their circumstances on the referral form.

Once we receive the referral, we aim to contact the older person for an informal chat within 7 days and then match them with a volunteer within 2 weeks.

Please note that due to an unprecedented number of referrals and applications recently, this process is currently taking longer.

Yes we do. We have a PDF you can download. Please follow this link: Call companions leaflet.

Unfortunately, at this time we are not able to offer any services in any language other than English. We will of course endeavour to offer this service in the future.

Please let your group coordinator know if you have a request for other languages as this information will help us to plan. Group coordinators: please let the support team know of any requests you receive.

We understand. Many of our older people first found the concept of speaking to a stranger daunting but soon became comfortable. Our volunteers are excellent at putting our older people at ease quickly and we try where possible to match up volunteers and older people, taking into account common interests and hobbies etc.

We suggest having a chat with the person you would like to refer and giving them as much information about the service as possible. We have lots of information available on our website about joining the call companion service.

We also have a PDF leaflet you can download to give to the older person: Call companions Leaflet. If you have any further questions, please email knowledge@reengage.org.uk or call us on 0800 716543.

No. All Re-engage services are currently free of charge for older people. However, donations are always appreciated.

If you would like to make a donation, you can donate on our website. If you don't have access to the internet, you can post a cheque to Re-engage, 2 Grosvenor Gardens, London, SW1W 0DH or call us on 0800 716543.

Our contact teas and the call companion programme are primarily aimed at those older people who are 75+, living alone or in sheltered housing and who don't have a big social network.

Loneliness is of course subjective, and if someone feels like they would benefit from more interaction, through either of our programmes, we look at each application on a case by case basis.

There are 5.4m people aged 75 and over in the UK and with an ageing population, that number is set to grow. We work with the oldest old while some other charities work with people under 75. We do however look at every application on a case by case basis.

Older people can apply to join the service on their own behalf or be referred by their family, friends or other referring agencies such as health professionals, other charities etc.

If you know someone who would be interested in joining the call companion service, you can refer them (with their permission) by completing our online referral form.

The call companions programme is aimed at people who are 75 or older, living alone or in sheltered housing with little or no contact with family or friends, and who struggle to leave their house in normal times. However, each application will be considered depending on individual circumstances and our capacity.

We will be delivering the call companion service in Northern Ireland. If you would like to know more about volunteering or want to refer an older person, please read the information about the call companion service on our website. You may also want to subscribe to our e-newsletter to hear about any future developments in this area.

Please email their name to knowledge@reengage.org.uk and we'll add them to the waiting list (if they're not already on one). Please make sure that you only do this if the older person has given you their permission.

Our services are open to anyone aged 75+ who lives alone, in sheltered accommodation, in a care home or in a residential setting and feels they could do with more social interaction.

However, we do consider applications on a case-by-case basis, so if you know someone whose circumstances don't completely meet our criteria and they would like to join a contact teas or call companion group (or both), you can refer them using our online referral form.

Please make sure you include all the information about their circumstances on the referral form.

Contact us

We have teams across the UK and our national office is in London.

Address

Re-engage
2 Grosvenor Gardens
London
SW1W 0DH

Freephone:

0800 716543

Office phone:

020 7240 0630