Professional services
Helping you connect with older people in meaningful and measurable ways
Years from now, when we look back at this moment … we’ll talk about how growing loneliness and isolation threatened the well-being of humanity. But the real question is going to be, what did we do in that moment?
(Dr Vivek Murphy, WHO)
When you are asked what your company did in that moment, what will you say?
Will you say your organisation recognised the growing crisis of loneliness and chose to act?
That you didn’t look away, but instead chose to look closer?
That you listened, learned, and changed how you connected with the people who needed it the most?
At Re-engage Reach Further Consultancy, we help organisations answer that very question with clarity, credibility, and confidence.
Our paid for professional services help businesses and organisations understand and respond to the needs of older people experiencing loneliness and social isolation.
We specialise in emotionally intelligent and data-driven insight, and customer engagement strategies that support older customer loyalty, wellbeing, and inclusion. Our services are ideal for organisations looking to enhance their social impact, customer experience, and corporate social responsibility (CSR).
Through your partnership with us, you’ll not only be able to say you care; you can show what you’ve done, and who it helped.
Our services
Understanding loneliness and social isolation training
Understanding loneliness and social isolation training
Training starter
Includes: Full-day training workshop.
Ideal for: Teams needing basic awareness training.
Customer journey mapping (CJM & CJM Plus)
Customer journey mapping (CJM & CJM Plus)
CJM core trainer
Includes: Workshop and customer journey mapping.
Ideal for: Organisations beginning customer experience design.
CJM Plus
Includes: Customer journey mapping + strategy, prototyping and metrics.
Ideal for: Companies seeking deeper transformation.
Corporate social responsibility (CSR integration)
Corporate social responsibility (CSR integration)
Includes: Tailored consultancy to help businesses design, implement, and measure CSR initiatives that foster meaningful community connections.
Ideal for: Organisations seeking to strengthen their CSR commitments while enhancing employee wellbeing and social impact.
Why choose Re-engage?
We’re specialists in older person engagement
We exclusively work with people aged 75+, giving us unmatched insight into their needs, wishes, barriers, and experiences.
We understand
Whether you’re in retail, finance, housing, or healthcare, we understand the pressures of customer service, compliance, and reputation.
We’re evidence-Led
Everything we do is backed by research, frontline experience, and measurable outcomes. Our Impact and Research teams work collaboratively with our consultants to continually expand and update our knowledge and expertise, ensuring you always receive the most up to date knowledge and expertise.
We’re purpose-driven
The money you invest into our consultancy services funds our vital work tackling loneliness for those aged 75 and over, across the UK. You’re not just ticking a box; you’re actively contributing to the fight to end social isolation and loneliness.
Our packages
Loneliness as we age is a growing social risk and an emerging opportunity for companies and organisations to lead with purpose.
Whether you're just starting your journey to better support older people or, you’re ready to embed long-term strategic change, we offer flexible packages that can be tailored to meet your needs.
Each package brings together expert insight and practical tools, helping you build more inclusive and effective connections with people aged 75 and over.
Explore our ready-made options below or get in touch to create a bespoke package tailored to your goals, your team, and your customers.
Check out some of our packages, which can also be tailored to you: request a custom package.
Option one
Training starter
Understanding loneliness and social isolation training
Our ‘Understanding social isolation and loneliness as we age’ workshops, train your teams to:
- Understand the root causes and impact of loneliness in later life.
- Spot signs of social isolation in everyday customer / client interactions.
- Develop the skills and confidence when supporting older people.
- Provide practical strategies for recognising and responding to loneliness in real-world settings.
Delivery: Online or in-person
Length: Full-day course
Capacity: Up to 10 delegates per session
Price: from £1,500
Option two
CJM core
Customer journey mapping (CJM)
Our customer journey mapping services support companies and organisations to:
- Re-imagine the customer experience through the lens of loneliness and social isolation.
- Identify touchpoints where older customers may feel overlooked or isolated.
- Analyse data and feedback to understand the real-world experience.
- Co-design strategic interventions to improve inclusion and satisfaction of older customers.
- Create visual journey maps and develop loneliness related KPIs.
Price: CJM Core: from £6,000
Option three
CJM Plus
Customer journey mapping (CJM & CJM Plus)
Our customer journey mapping services support companies and organisations to:
- Re-imagine the customer experience through the lens of loneliness and social isolation.
- Identify touchpoints where older customers may feel overlooked or isolated.
- Analyse data and feedback to understand the real-world experience.
- Co-design strategic interventions to improve inclusion and satisfaction of older customers.
- Create visual journey maps and develop loneliness related KPIs.
Price: CJM Core: from £6,000
CJM Plus: from £9,600 (includes add-ons)
CJM Plus Add-ons:
- Strategy co-design
- Prototype and testing
- Metrics and evaluation frameworks
- Team training and handover
Option four
Full package
Full package
Our full package equips organisations to address loneliness and social isolation among older people, strengthening CSR commitments while improving customer experience and employee engagement. This package includes:
- Workshops: A half-day training session to help teams understand the causes and impact of loneliness, spot signs of isolation, and apply practical strategies in real-word settings.
- Customer Journey Mapping (CJM): Core and advanced services to re imagine customer experiences through the lens of loneliness, identify critical touchpoints, co design interventions, and create visual journey maps with measurable KPIs.
- CSR Integration: Strategic consultancy to embed loneliness informed approaches into CSR plans, design volunteering and engagement initiatives, align with networks, and build a credible, values led brand story.
Price: From £20,000
