Privacy notice

This notice, which should be read in conjunction with the data protection policy and privacy policy, seeks to explain in straightforward terms why and when we collect data about you, an outline of the circumstances in which and how we use it, and most importantly your rights and choices in relation to those data.

You can access our data protection policy and our privacy policy.

Who are we?

Re-engage is a registered charity in England and Wales (1146149) and in Scotland (SC039377) and a private company limited by guarantee (07869142).

For the purposes of this notice, Re-engage Ltd is the data controller and the data protection officer is Samantha Demetriou.

Our registered address is:

7 Bell Yard

The type of personal information we collect

The information we collect, and process includes:

  • name
  • address
  • email address
  • other personal information requested on our volunteer, guest, and referrer application forms such as:
    • age
    • date of birth
    • sexual orientation
    • race
    • ethnic origin
    • religious or philosophical beliefs
    • health data
  • your IP address and information regarding what pages are accessed when visiting our website (please see our cookie policy for more information)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can update your consent at any time. You can do this by contacting Re-engage
  • We have a contractual obligation
  • We have a legal obligation
  • We have a vital interest
  • We need it to perform a public task
  • We have a legitimate interest

Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive marketing communications from us, please contact us.

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent.

We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • if you use our website to contact us through our information submission form
  • if you complete a volunteer, guest, or referrer application form
  • If you donate to Re-engage
  • If you sign up to receive our emails

How your information is used

We may use your information to:

  • process a donation that you have made.
  • carry out our obligations arising from any contracts between you and us such as applications made:
    • to volunteer with Re-engage
    • to become a referrer
    • to join as a guest
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications which you have requested, or which may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, services, and applications for employment
  • share with third-party service providers for the purposes of remarketing (retargeting) and building types of audiences

Who has access to your information?

We will not sell or rent your information to third parties for any purpose.

Re-engage works in partnership with third party product providers to allow us to carry out our obligations arising from agreements between you and the charity, such as providing you with our services. Your information is held securely and remains confidential within the third-party provider and in line with Re-engage’s data protection policy.

We may transfer your personal information to a third party if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and beneficiaries.

How we store your personal information

Your information is securely stored on our systems.

We are legally required to store some types of information to fulfil our statutory obligations, such as financial accounting or payroll information.

We will hold your personal information securely on our systems:

  • for the length of time as dictated by legislation
  • for as long as is necessary for the relevant activity
  • for the duration as is set out in any relevant contract you hold with us

Your data protection rights

In addition to the information contained in Re-engage’s data protection policy and privacy policy, and which should be read with this notice, we would like to make sure you are fully aware of all your data protection rights.

Under data protection law, every user is entitled to the following:

  • The right of access
    You have the right to ask us for copies of your personal information.
  • The right to rectification
    You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • The right to erasure
    You have the right to ask us to erase your personal information in certain circumstances.
  • The right to restriction of processing
    You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • The right to object to processing
    You have the the right to object to the processing of your personal information in certain circumstances.
  • The right to data portability
    You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

Your right to complain

If you have any concerns about our use of your personal information, you can make a complaint in the following ways:

By post to:

Re-engage Ltd
7 Bell Yard

By freephone on: 0800 716 543

By email to:

Via our website at:

A copy of our complaints policy can be found here.

You can also complain to the ICO if you are unhappy with how we have used your data, or if you feel that Re-engage has not addressed your concern in a satisfactory manner.

The ICO’s address is:

Information Commissioner’s Office
Wycliffe House

Helpline number: 0303 123 1113

ICO website:

Contact us

We have teams across the UK.


7 Bell Yard


0800 716543

Office phone:

020 7240 0630