Our fundraising promise

Re-engage is registered with the Fundraising Regulator as a sign of our commitment to good fundraising practice. By registering with the regulator, we have agreed to ensure our fundraising is legal, open, honest and respectful.  

Moreover, the following promise is a commitment to you, as a donor, in recognition of the invaluable part you play in helping to reduce loneliness and isolation in people over 75. We hope that any experience you have with Re-engage will always be enjoyable and rewarding. We are incredibly grateful for any donation you are able to give, no matter how small or large, and will endeavour to always make you feel valued as a supporter. 

We will commit to high standards 

• We will adhere to the Fundraising Code of Practice. 
• We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise. 
• We will comply with the law as it applies to charities and fundraising. 
• We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice. 

We will be clear, honest and open

• We will tell the truth and we will not exaggerate. 
• We will do what we say we are going to do with donations we receive. 
• We will be clear about who we are and what we do. 
• We will give a clear explanation of how you can make a gift and change a regular donation. 
• Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent. 
• We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged. 
• We will ensure our complaints process is clear and easily accessible. 
• We will provide clear and evidence based reasons for our decisions on complaints. 

We will be respectful

• We will respect your rights and privacy. 
• We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision. 
• We recognise the importance of protecting people in vulnerable circumstances and follow the guidance issued by the Institute of Fundraising on Treating Donors Fairly. This guidance supports our staff and volunteers to safeguard the privacy of people in vulnerable circumstances.
• Where the law requires, we will get your consent before we contact you to fundraise. 
• If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to. 

We will be fair and reasonable 

• We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs. 
• We will take care not to use any images or words that intentionally cause distress or anxiety. 
• We will take care not to cause nuisance or disruption to the public. 

We will be accountable and responsible

• We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public. 
• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint, according to our complaints procedure.  
• We will listen to feedback and respond appropriately to compliments and criticism we receive. In the event that you feel our response is unsatisfactory, you can contact the Fundraising Regulator. 
• We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.