Call companion training

Training 5: reporting issues or concerns

Please report any issues or concerns

You may sometimes find that issues or concerns come up in your regular calls. For example, it may become clear to you that the older person you’re calling is struggling with day-to-day tasks, such as making their meals and that they need practical support. To respect confidentiality, this type of issue or concern should only be discussed with a member of Re-engage staff who will be able to help with signposting to other services that can help. You can reach a member of the team by emailing knowledge@reengage.org.uk.

Wrap up

This is the end of your training. We do hope you have found them helpful and that we have answered any questions and concerns you may have had.  

If you still have questions, or there is anything you don’t understand, please feel free to ask by emailing knowledge@reengage.org.uk. Our office hours are 9am-5pm, Monday to Friday.