FAQs about the Re-engage Lottery

If you’re considering playing the Re-engage Lottery

For as little as £1 a week, the Re-engage Lottery gives you the chance to win up to £25,000 plus many other cash prizes. Your contribution will also help to reach more socially isolated or lonely older people across the UK. Find out how to play today.

Yes, we have partnered with Unity Lottery to run the Re-engage Lottery. Unity Lottery is a lottery platform which charities of all shapes and sizes can use to run their own fundraising lotteries. The Unity Lottery platform is administered by Sterling Management Centre Limited, a licensed External Lottery Manager (ELM) by the Gambling Commission.

Yes, we operate the Re-engage lottery compliantly under licence from our local authority, City of Westminster. All administration is handled by Sterling Management Centre Limited, a certified External Lottery Manager (ELM) with the Gambling Commission.

For every £1 played, at least 50p goes to supporting older people who are extremely lonely. The other 50p helps to cover the cost of prizes and administration. This means we can offer larger prizes to our supporters without the risk of incurring large upfront costs.

You can view our lottery rules here. The purpose of these rules is to ensure that you are informed about the terms of playing the Re-engage Lottery and to promote responsible gambling.

The minimum age to enter the Re-engage lottery is 18.

No. Your lottery number is randomly allocated when you sign up and stays with you for the duration of your membership in your chosen lottery. Once you have entered, you will be sent confirmation of your unique lottery number by post.

Yes, you can have a maximum of 20 entries per week, in accordance with our commitment to responsible gambling. Each £1 lottery entry grants you one ‘chance’ to win a prize.

For every £1 entry, players receive a unique six digit lottery number.

The lottery is a number match game. Every Friday, a winning number is drawn at random. If the player’s digits are in same positions as the digits in the winning number sequence, they win a prize.

For example, if the winning number sequence was 123456, the lottery number 163057 would be a three digit winning match; because three digits are positioned in the same place in the sequence.

If you would like to find out more information, or have any concerns about the Re-engage Lottery, email fundraising@reengage.org.uk.

If you’ve signed up to the Re-engage Lottery

Following registration, it is necessary to complete several administrative processes, which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.

If you have signed up online, look out for a welcome email from Unity Lottery, which will detail confirmation of your entry into the lottery. From this point, or if you have signed up using a PDF sign up form, you will receive a confirmation letter within the next 21 days containing details of your lottery number(s) and Unity’s intent to claim funds if you have signed up by Direct Debit.

Once Unity have received your payment, you will be entered into each available weekly lottery draw as long as you have credit available against your lottery number.

As all lottery administration is handled by Sterling Management Centre Limited, who provide the Unity Lottery platform, all lottery communications come from Unity.

The winning numbers are available every Friday afternoon at www.unitylottery.co.uk/results/.

There’s no need to claim any prizes if you win. Unity will send any winning cheques directly to your registered address. If you match three digits in the correct sequence, your winning prize of five additional entries will be automatically entered into the next lottery draw.

To check your lottery numbers, change your contact or payment details, cancel your membership, or make a complaint, please contact Unity directly on 0370 050 9240, and their friendly hotline team will be happy to help (Lines are open 9am to 5pm, Monday to Friday, and calls are charged at your local rate).

Responsible gambling

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

To view our key policies related to the Re-engage Lottery, please visit our Gaming policies page.

To speak to someone about a gambling problem, contact the BeGambleAware confidential helpline on 0808 8020 133 or visit their website at www.gambleaware.co.uk for further information.

If you feel you may be susceptible to gambling problems and would like to ask that you are excluded from the lottery and any associated communications, please download Unity’s self-exclusion policy.

Contact us

We have teams across the UK.


7 Bell Yard


0800 716543

Office phone:

020 7240 0630