As soon as there’s a space for you, one of the Re-engage team will be in touch to book either an introductory call or an online induction.

If Re-engage is right for you, we’ll send you an email and ask you to start the checks process. We’ve many volunteer roles, and some roles require more checks than others, but every Re-engage volunteer must provide one reference, have an ID check or either a DBS or PVG check.

Once your checks are complete, we’ll email you the links to your volunteer training.

Once you’ve finished your training, we’ll be in touch to get you started.

Call companions will be expected make 2-4 calls each month. These calls normally last for about 30 minutes.

All new volunteers to our call companion service will need to apply via our the Re-engage website, attend an online induction, complete an online ID check, and provide a character reference.

Yes. There are many other things you can also do to help us, either through giving us a shout out on social media, letting your friends and family know about our volunteering roles or by even making a small donation to us.

As soon as you’ve had either an introductory call or an online induction, we’ll send you an email and ask you to start the checks process.

Please check your spam folder, as our emails might have ended up there. You could also add us as to your safe sender list (your email provider should have instructions on how to do this).

If you still can’t find anything, please contact the Re-engage team at knowledge@reengage.org.uk.

We use third party provider uCheck to carry out volunteer ID and DBS checks. uCheck is proud to be a registered Crown Commercial Service (CSS) provider. As a recognised Responsible Organisation and Registered Body, uCheck is accountable for upholding the DBS terms and conditions and meeting Government processing standards.

uCheck holds ISO 27001 and Cyber Essentials certifications. ISO 27001 is an internationally recognised Information Security standard. The certification is a mark of confidence that all uChecks' clients’ data is handled responsibly and securely. Cyber Essentials is a government backed Cyber Security certification that demonstrates uCheck's continual commitment to protect their customers from the threat of cyber-attack.

uCheck securely screen more than 600,000 applicants annually. Once you’ve completed your ID or DBS check, you can request that uCheck delete your information immediately, so you have control of uCheck's retention of your personal data.

For the ID check, you’ll need to provide details of one of following:

• National Insurance Number
• Passport
• Driving licence
• National Identity Card

uCheck offer a number of different checks including DBS, as well as the ID check. If your volunteer role requires an ID check, initially you’ll be required to enter personal information relevant to both ID and DBS checks.

Once you submit your information, we’ll confirm that you only require an ID check. This will result in unnecessary information being deleted entirely from the uCheck system, so that they’re not holding any information unlawfully.

uCheck can help you with any sections of the ID check you’re unclear about. You can use the chat or support functions on the uCheck website to connect with a uCheck team member or give them a call on 0300 140 0022.

No, the only way to verify your identity is currently through uCheck.

uCheck will share your data securely with third parties to complete your ID check. Please refer to the uCheck applicant privacy policy for full details of the process.